Privacy Policy

CareWorks’ commitment is to value the right of privacy of the companies and individuals we serve. It is CareWorks’ policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.

We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection. Please find below links to the policies that apply to all internet sites and applications of CareWorks.

 

Introduction and scope

This Privacy Notice describes the types of Personal Data that we obtain through the Sites and Services (each as defined below), how we may use that Personal Data, with whom we may share it, and how you may exercise your rights regarding our processing. The Notice describes the measures we take to safeguard the Personal Data that we obtain and how you can contact us about our privacy practices. We conclude by describing further specific rights that may be available in your jurisdiction.

“Personal Data” is information that identifies you or other individuals (such as your dependents). This Privacy Notice describes how we will handle Personal Data that we collect through:

  • Our websites and other software applications made available through computers and mobile devices (the “Sites”) and
  • Claims handling, loss adjusting, or similar processes such as claim forms, telephone calls, e-mails and other communications with us, as well as from claim investigators, medical professionals, witnesses or other third parties involved in our business dealings with you (the “Services”).

 

Contact

If you have questions about this Privacy Notice or about CareWorks’ privacy practices, please contact our privacy team via e-mail at inquiries@careworks.com.

 

The list below summarizes our collection, use, and disclosure of personal data. To the extent that there is any conflict between this list and other sections of this Privacy Notice, this list shall prevail.

 

For these types of personal information collected

  • Identifiers (e.g., name, e-mail, postal address, and phone number)
  • Demographic information
  • Employment information
  • Education history
  • Sensitive information such as government identifiers
  • Financial information and account details
  • Geolocation information
  • Commercial information (e.g., travel history)
  • Photos and videos
  • Criminal history
  • Telephone recordings

Whose source is: You provide directly to us, such as during the claims process or through a customer satisfaction survey, and from business partners such as insurers.

Collected and used with the purpose of: Manage your claim and related disputes; Make decisions about claim assessment, processing and settlement; Train employees; Prevent fraud; Conduct surveys; Manage our business operations including legal compliance; Resolve complaints; Establish and defend legal rights.

This Information is Disclosed for a Business or Commercial Purpose

Personal information is shared with these categories of Third Parties (which does not include service providers): Partners in our industry such as reinsurance brokers, appointed representatives, distributors, financial institutions, securities firms, and retailers.

Personal information collected via Website Browsing Activity, including web tracking technology such as browser cookies, flash cookies, and web beacons is used for business and commercial purposes of website functionality, customization and security, advertising and marketing. It is provided to Third Party web tracking providers.