Catch up on the latest developments and insights.

Meet Jeanette Morales, RN, BSN, MHA Jeannette joined the Texas field case management team in 2022 and specializes in comprehensive care coordination for complex workers’ compensation cases. She has extensive experience managing high-acuity cases, including spinal cord injuries, traumatic brain injuries, amputations, and complex regional pain syndrome. Most recently, she expanded her portfolio to include [...

Memorable Experience One of my most memorable experiences at Careworks was my first two weeks with the company. It was a whirlwind of travel, meetings, and introductions, but it gave me an opportunity to connect with colleagues, peers, and executive leaders across the organization. What I remember most was not the schedule, it was the […]

Meet Anne Peri, MS, CRC Anne has dedicated 28 years to Careworks as a medical and vocational case manager, bringing more than 35 years of experience managing complex medical and vocational claims throughout Texas. With extensive expertise in both RTW programs and medical management, Anne is passionate about fostering strong collaboration among employers, carriers, medical […]

Meet Becky Franz, CCM, LMSW Becky is a workers’ compensation case manager serving the Dallas–Fort Worth area for the past 30 years. She has been with Careworks since 1995, bringing decades of experience supporting a wide range of clients. She provides comprehensive telephonic and field case management services for a workforce of more than 10,000 […]

Memorable Experience My most memorable experience so far was my first couple months of being at the company, learning the ropes of the industry, and meeting so many people. As someone from a marketing background, I knew I wanted to find a company that I believed in and help them tell the world their message. […]

Challenge Cases involving high stress and anxiety alongside panic attacks are some of the more difficult to triage. These cases require not only assessment of physical symptoms, but also a genuine empathy and awareness of the mental situation at hand. In one such case, *Janine, a high school principal, went through an increasingly stressful event […]

Meet Juanita Rios, MA, CRC, CCM Juanita has over 10 years of case management experience. She holds an MA is Rehabilitation Counseling, CRC, and CCM. Juanita is committed to advocating for injured employees by collaborating with treating providers and claim adjusters to eliminate barriers to claim resolution. “Field case management in workers’ compensation combines advocacy, […]

Challenge *Nikki became a nurse to help others, but one day, she was the one that needed help the most. At fifty-years-old, she was almost thirty years into her career and loved her job. Though while working a routine shift in the emergency room, she was attached by a male patient who was there for […]

Memorable Experience One of my most memorable experiences was our first in person meeting with the Careworks team. It was great to finally put faces to names and connect with everyone on a more personal level. I feel the experience helped strengthen our relationships and brought us closer together as a team. It also gave […]

Meet Roxanna Reeves, RN, BA Roxanna Reeves is a dedicated Registered Nurse licensed in both California and Oregon, with more than two decades of healthcare experience spanning clinical nursing, case management, revenue integrity, and workers’ compensation. In 2020, she joined Careworks as a field case manager, a role she continues to hold today. As a […]

Joining Careworks Throughout the interview process, I saw a strong alignment between my experience and the team’s needs. What really resonated with me was learning about Careworks’ direction and the opportunities ahead. Given the volume and richness of the data, I recognized a unique chance to drive meaningful insights and make a tangible impact. It […]

In today’s workplace, recovery from injury is more than physical. It is emotional, psychological, and deeply personal. At Careworks, we recognize that mental health challenges often accompany physical injuries, creating barriers that can delay healing and increase costs. Psychosocial factors in workers’ compensation are the non-physical influences that can affect how an injured employee progresses [&hel...

Memorable experience A couple of years ago, I was assisting an injured employee through his recovery journey. One of the unexpected barriers to attending physical therapy and returning to work was his elderly dog. Around the same time as the employee’s injury, his beloved pet developed serious health issues. The stress and emotional burden of […]

Meet Deborah Walton, RN, Field Case Manager Deborah is a new field case manager at Careworks, and she has joined us with more than 30 years of experience across a wide range of healthcare settings. Her background includes bedside nursing, telehealth, and patient support operations, giving her a strong foundation in both hands-on care and […]

Challenge *Clarence was working as a truck driver for a concrete company and performed daily duties such as maintaining and cleaning his truck. One day while doing so, he was in the company parking lot, cleaning his truck’s exterior using acid and a long-handled brush. While cleaning off grease and concrete, the rotating drum unexpectedly […]