Catch up on the latest developments and insights.

Meet Juanita Rios, MA, CRC, CCM Juanita has over 10 years of case management experience. She holds an MA is Rehabilitation Counseling, CRC, and CCM. Juanita is committed to advocating for injured employees by collaborating with treating providers and claim adjusters to eliminate barriers to claim resolution. “Field case management in workers’ compensation combines advocacy, […]

Challenge *Nikki became a nurse to help others, but one day, she was the one that needed help the most. At fifty-years-old, she was almost thirty years into her career and loved her job. Though while working a routine shift in the emergency room, she was attached by a male patient who was there for […]

Memorable Experience One of my most memorable experiences was our first in person meeting with the Careworks team. It was great to finally put faces to names and connect with everyone on a more personal level. I feel the experience helped strengthen our relationships and brought us closer together as a team. It also gave […]

Meet Roxanna Reeves, RN, BA Roxanna Reeves is a dedicated Registered Nurse licensed in both California and Oregon, with more than two decades of healthcare experience spanning clinical nursing, case management, revenue integrity, and workers’ compensation. In 2020, she joined Careworks as a field case manager, a role she continues to hold today. As a […]

Joining Careworks Throughout the interview process, I saw a strong alignment between my experience and the team’s needs. What really resonated with me was learning about Careworks’ direction and the opportunities ahead. Given the volume and richness of the data, I recognized a unique chance to drive meaningful insights and make a tangible impact. It […]

In today’s workplace, recovery from injury is more than physical. It is emotional, psychological, and deeply personal. At Careworks, we recognize that mental health challenges often accompany physical injuries, creating barriers that can delay healing and increase costs. Psychosocial factors in workers’ compensation are the non-physical influences that can affect how an injured employee progresses [&hel...

Memorable experience A couple of years ago, I was assisting an injured employee through his recovery journey. One of the unexpected barriers to attending physical therapy and returning to work was his elderly dog. Around the same time as the employee’s injury, his beloved pet developed serious health issues. The stress and emotional burden of […]

Meet Deborah Walton, RN, Field Case Manager Deborah is a new field case manager at Careworks, and she has joined us with more than 30 years of experience across a wide range of healthcare settings. Her background includes bedside nursing, telehealth, and patient support operations, giving her a strong foundation in both hands-on care and […]

Challenge *Clarence was working as a truck driver for a concrete company and performed daily duties such as maintaining and cleaning his truck. One day while doing so, he was in the company parking lot, cleaning his truck’s exterior using acid and a long-handled brush. While cleaning off grease and concrete, the rotating drum unexpectedly […]

Memorable Experience My most memorable experiences come from the relationships I’ve built over the years. I’m proud to say I’ve worked alongside some of the same coworkers for more than half my life. Building lifelong friendships with people who share the same values, goals, and aspirations—and even the same sense of humor—makes the work even […]

Challenge *Amira was a 25-year-old delivery driver with one year of service when she sustained a low back injury while loading packages into her delivery van. Her role was physically demanding, requiring frequent lifting, carrying, and movement of heavy packages. Even temporary physical restrictions made onsite accommodation difficult. Once her claim was approved, the case […]

Home healthcare is an essential part of workers’ compensation claims management. It allows injured employees to receive personalized care in their homes, often supporting better outcomes and improved quality of life. However, many organizations are now experiencing a significant increase in costs for these services. Several factors are driving this upward trend, including rising demand, […]

Challenge *Sandra has always been a proactive telephonic case manager, believing that the more trust her injured employees have in her, the sooner they recover. That is why when she was assigned a case involving *Julia, an injured employee who primarily spoke Spanish, she did not let the language barrier deter her efficiency or communication. […]

Challenge *Clara was working on a claim for *Michael, who was injured on the job when a ladder slipped out from under him, causing him to fall face first to the ground. A clinical and radiographic evaluation revealed significant trauma to his upper jaw, including fractures to five upper teeth, three of which were beyond […]

Memorable Experience One of my most memorable experiences at Careworks was playing a key role in the successful onboarding of a new client and ensuring our teams were equipped with the tools and knowledge needed to manage a complex program. I took initiative by developing clear resources, leading multiple training sessions, and creating practical solutions […]