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The meaningful difference of coordinated post-acute care for injured workers and employers

Anyone who’s been a patient at a hospital (or the caregiver to someone who has) knows all too well that being discharged is not the end of the recovery journey; it’s merely a milestone along the way. For many patients, their next step is a stay in a long-term care, inpatient rehabili...

CARE: A Four Letter Word for Simplifying WC System Complexities

In an interview with Public Risk Management Association (PRIMA), Terri Riley shares her expertise on simplifying the complexities of the workers’ compensation system and centralizing injured workers’ safety, job security and health in the claims management process. Click here to listen to t...

A field case manager and employee’s journey turning adversity into triumph

Meet Nancy Velasco, RN, Field Case Manager

Nancy Velasco has worked at Careworks for more than half of her career in case management. Still, she continues to learn something new each day and thrives because of it. Her love for a challenge has motivated her and led to the greatest opportunities in her career. Nancy cherishes her...

Where you’ll see Careworks in July and August 2024

At Careworks, we believe in the power of connection and collaboration. We are proud to participate in the following industry conferences this month. These events provide valuable opportunities to learn, network and share.

Florida RIMS conference

July 17, 2024

Reducing medical costs and helping injured employees get back to work safely through nurse triage services

On-the-job injuries present various challenges for employers and their employees. After a workplace injury, an employee’s first interaction can impact the trajectory of the claim. In other words, whoever they speak to or whatever happens first could set the tone for their experience. Nurse triage can support the claims handling process and encourage a positive claim journey fo...

An injured employee’s recovery defines the success of case management

Meet Susan Wrobel, RN, Field Case Manager

After working as an ICU nurse for nearly two decades, Susan Wrobel’s passion for being part of a patient’s journey to recovery inspired her to make a career change. Now two and a half years into her role as a field case manager at Careworks, she’s...

Understanding and addressing PTSD in the workplace

In recognition of PTSD awareness month, it is critical to acknowledge and educate others on the struggles, and ultimately the resiliencies, of employees suffering from PTSD in the workplace.

Post-traumatic stress disorder (PTSD) is a mental health condition triggered by the resulting trauma of either living through, or witnessing, a traumatic ev...

Case manager assists injured worker far from home

Challenge A student employee was seriously injured in a serious multi vehicle accident resulting in multiple fractures. He was rushed to the ER where he underwent surgery. The injured worker planned to return to his parents’ home over 350 miles away to recover. Solutions A telephonic case manager, Becky, was assigned to coordinate his medical care. Becky reached ...

Promoting empathy and compassion in the injured employee experience

Workplace injuries often lead employees to step into the unknown and in the worst cases, they do so alone. One second, they are an employee with work-life balance, and the next, they are faced with a problem so large that it works its way into every aspect of their lives. This can come with great stress, fear and anxiety about what is coming next.

June 18, 2024

Transitional work placement programs offer a helping hand

Challenge In an effort to keep a billing clerk engaged while she received occupational therapy (OT) for carpal tunnel syndrome, her employer wanted to provide an in-house, modified duty position. Unfortunately, it was deemed impossible to accommodate the employee’s restricted use of her right hand while she underwent treatment. Solution Careworks' return to work ...

Listening to and advocating for injured workers with hearing impairments

Meet Allyson Ziolko, RN, BSN, Field Case Manager

Allyson Ziolko transitioned from acute care to field case management for the one-on-one time with patients. While she may be looked up to as a teacher in this field, her curious nature affords her the ability to learn new ways to make a difference for her team and the injured empl...

New strategies for optimizing vocational rehab and return to work programs

With massive shifts in workplace culture and practice over the past several years, opportunities for excellence in your return to work and vocational rehabilitation programs abound.

The post-pandemic realities of vocational rehab and return to work

And just as our workplaces have changed signifi...

Where you’ll see Careworks in June 2024

At Careworks, we believe in the power of connection and collaboration. We are proud to participate in the following industry conferences this month. These events provide valuable opportunities to learn, network and share.

GWCA Got Talent

June 2-...

Tackling two of the industry’s leading challenges

At a time where medical benefits account for more than 60% of workers’ compensation claims costs across many jurisdictions, effective managed care partnerships have become more critical than ever. These partnerships not only significantly impact the quality and cost-effectiveness of services for injured employees but also introduce new efficiencies into the claims management p...

Communication builds community: The importance of bilingual case management

Meet Juanita Rios, MA, CRC, Field Case Manager Having been a case manager for seven years, Juanita Rios’ skillset and passion for what she does not only helps injured employees return to work, but ensures their voices are heard throughout the process. As a bilingual case manager, Juanita often hears that Spanish speaking injured employees feel dismissed by medical providers. She is hon...

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