Catch up on the latest developments and insights.




Reducing medical costs and helping injured employees get back to work safely through nurse triage services

On-the-job injuries present various challenges for employers and their employees. After a workplace injury, an employee’s first interaction can impact the trajectory of the claim. In other words, whoever they speak to or whatever happens first could set the tone for their experience. Nurse triage can support the claims handling process and encourage a positive claim journey fo...

An injured employee’s recovery defines the success of case management

Meet Susan Wrobel, RN, Field Case Manager

After working as an ICU nurse for nearly two decades, Susan Wrobel’s passion for being part of a patient’s journey to recovery inspired her to make a career change. Now two and a half years into her role as a field case manager at Careworks, she’s...

Understanding and addressing PTSD in the workplace

In recognition of PTSD awareness month, it is critical to acknowledge and educate others on the struggles, and ultimately the resiliencies, of employees suffering from PTSD in the workplace.

Post-traumatic stress disorder (PTSD) is a mental health condition triggered by the resulting trauma of either living through, or witnessing, a traumatic ev...

Case manager assists injured worker far from home

Challenge A student employee was seriously injured in a serious multi vehicle accident resulting in multiple fractures. He was rushed to the ER where he underwent surgery. The injured worker planned to return to his parents’ home over 350 miles away to recover. Solutions A telephonic case manager, Becky, was assigned to coordinate his medical care. Becky reached ...

Promoting empathy and compassion in the injured employee experience

Workplace injuries often lead employees to step into the unknown and in the worst cases, they do so alone. One second, they are an employee with work-life balance, and the next, they are faced with a problem so large that it works its way into every aspect of their lives. This can come with great stress, fear and anxiety about what is coming next.

June 18, 2024

Transitional work placement programs offer a helping hand

Challenge In an effort to keep a billing clerk engaged while she received occupational therapy (OT) for carpal tunnel syndrome, her employer wanted to provide an in-house, modified duty position. Unfortunately, it was deemed impossible to accommodate the employee’s restricted use of her right hand while she underwent treatment. Solution Careworks' return to work ...

Listening to and advocating for injured workers with hearing impairments

Meet Allyson Ziolko, RN, BSN, Field Case Manager

Allyson Ziolko transitioned from acute care to field case management for the one-on-one time with patients. While she may be looked up to as a teacher in this field, her curious nature affords her the ability to learn new ways to make a difference for her team and the injured empl...

New strategies for optimizing vocational rehab and return to work programs

With massive shifts in workplace culture and practice over the past several years, opportunities for excellence in your return to work and vocational rehabilitation programs abound.

The post-pandemic realities of vocational rehab and return to work

And just as our workplaces have changed signifi...

Where you’ll see Careworks in June 2024

At Careworks, we believe in the power of connection and collaboration. We are proud to participate in the following industry conferences this month. These events provide valuable opportunities to learn, network and share.

GWCA Got Talent

June 2-...

Tackling two of the industry’s leading challenges

At a time where medical benefits account for more than 60% of workers’ compensation claims costs across many jurisdictions, effective managed care partnerships have become more critical than ever. These partnerships not only significantly impact the quality and cost-effectiveness of services for injured employees but also introduce new efficiencies into the claims management p...

Communication builds community: The importance of bilingual case management

Meet Juanita Rios, MA, CRC, Field Case Manager Having been a case manager for seven years, Juanita Rios’ skillset and passion for what she does not only helps injured employees return to work, but ensures their voices are heard throughout the process. As a bilingual case manager, Juanita often hears that Spanish speaking injured employees feel dismissed by medical providers. She is hon...

Clinical colleague spotlight: Barbara Gardner, Field Nurse Case Manager

Life as a case manager For 25 years, Barbara Gardner has been a beacon of hope and support for injured employees. Her passion for case management is simple: to guide injured individuals through their recovery journey — helping them return to work, particularly to roles they find fulfilling. She values the opportunity to make a difference in people’s lives, which is the core of her ro...

Connecting injured workers to specialized care and prosthetics

Injuries involving amputation comprise about 0.5% of on-the-job accidents and are among the most devastating and costly workers’ compensation claims. These claims generally require prosthetic devices, along with lifetime maintenance and medical care. Matching an injured worker with the right device and right providers for their unique needs is a complex process requiring deep knowledge and understanding o...

Where you’ll see Careworks in May 2024

At Careworks, we believe in the power of connection and collaboration. We are proud to participate in the following industry conferences this month. These events provide valuable opportunities to learn, network and share.


Careworks colleague spotlight: Erjol Tingo, Consumer Care Team Lead

Memorable experience  My most memorable experience at Careworks has been helping an injured employee since 2015, ensuring they receive their necessary DME. I have formed a strong bond with them and even as my career advanced, I choose to continue overseeing his file due to our meaningful relationship. Being part of this puzzle—connecting injured employees with essential needs—bri...

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