Catch up on the latest developments and insights.

Memorable Experience My most memorable experiences come from the relationships I’ve built over the years. I’m proud to say I’ve worked alongside some of the same coworkers for more than half my life. Building lifelong friendships with people who share the same values, goals, and aspirations—and even the same sense of humor—makes the work even […]

Challenge *Amira was a 25-year-old delivery driver with one year of service when she sustained a low back injury while loading packages into her delivery van. Her role was physically demanding, requiring frequent lifting, carrying, and movement of heavy packages. Even temporary physical restrictions made onsite accommodation difficult. Once her claim was approved, the case […]

Home healthcare is an essential part of workers’ compensation claims management. It allows injured employees to receive personalized care in their homes, often supporting better outcomes and improved quality of life. However, many organizations are now experiencing a significant increase in costs for these services. Several factors are driving this upward trend, including rising demand, […]

Challenge *Sandra has always been a proactive telephonic case manager, believing that the more trust her injured employees have in her, the sooner they recover. That is why when she was assigned a case involving *Julia, an injured employee who primarily spoke Spanish, she did not let the language barrier deter her efficiency or communication. […]

Challenge *Clara was working on a claim for *Michael, who was injured on the job when a ladder slipped out from under him, causing him to fall face first to the ground. A clinical and radiographic evaluation revealed significant trauma to his upper jaw, including fractures to five upper teeth, three of which were beyond […]

Memorable Experience One of my most memorable experiences at Careworks was playing a key role in the successful onboarding of a new client and ensuring our teams were equipped with the tools and knowledge needed to manage a complex program. I took initiative by developing clear resources, leading multiple training sessions, and creating practical solutions […]

Meet Summer Woods, RN, CCM With over 20 years of workers’ compensation managed care experience, Summer Woods embodies the power of choice and is a trusted choice for complex and catastrophic cases. Her strong clinical judgment, strategic resource planning, and multidisciplinary approach have made her a highly requested field case manager and a valued partner […]

Challenge *Jackie, a Careworks triage nurse, started her day as usual, but around noon, she received a call from an employee who had been injured. As soon as she picked up the call, she listened carefully and began the triage process. The injured employee, *Isaiah, was initially stable and fully coherent, a good sign for […]

When *Ryan first entered care, his goals were deeply personal and profoundly meaningful. Above all, he wanted to regain independence and walk his daughter down the aisle on her wedding day. However, his clinical presentation posed significant challenges. As a first‑time prosthetic wearer with a shoulder disarticulation amputation, one of the highest and most complex […]

Injuries involving amputation comprise about 0.5% of on-the-job accidents and are among the most devastating and costly workers’ compensation claims. These claims generally require prosthetic devices, along with lifetime maintenance and medical care. Matching an injured employee with the right device and right providers for their unique needs is a complex process requiring deep knowledge […]

Meet Lee Anne Clark, RN, CCM, Field Case Manager Lee Anne works closely with claims examiners, claimants, medical providers, and employers to coordinate care in line with best practice, to facilitate return to work and recovery from work related injury. She has over 25 years of nursing experience including a decade of workers’ compensation case […]

Joining Careworks Careworks aligns with my values, my purpose, and the way I lead. This organization has supported my growth, helped me earn my master’s degree, and given me opportunities to build a meaningful career in this industry. Coming under the Careworks brand felt right because our missions align — and because I truly value […]

Challenge Grief can affect people in many ways, but when trauma is added in, it can be especially hard to overcome. *Kelon had worked as a transit train operator for many years, now being fifty-seven years old and still loving his job. He was working as normal during the daily rush hour when his train […]

Memorable Experience One of my most meaningful experiences was participating in the STAR Leadership Program last year. Through STAR, I had the opportunity to collaborate with colleagues from across the country, build relationships across multiple divisions, and learn from an exceptional leadership team. Traveling to Ohio to connect in person was the icing on the […]

Every day, Careworks bill review receives thousands of medical bills for review. Some may think we are only touching paperwork and not touching lives – but that perception couldn’t be further from the truth. Within bill review, we do more than process documents; we engage with each other, offer reassurance that the process will continue […]