Catch up on the latest developments and insights.

Challenge Not all claims are the same. Injured employees are all vastly different and have gone through varying situations. They can be young or old, confident or nervous, and knowledgeable or unknowledgeable about workers’ compensation. For *Theo, he was only 18 years old when he had his first interaction with the workers’ compensation system. This […]

Challenge Sometimes, though physically an employee may no longer be injured, there can be something holding them back. When *Julie, a Careworks telephonic case manager, took a look at *Rafael’s case, that’s exactly what she found. After being injured while working, Rafael filed a claim and eventually met Julie. They worked through the recovery process […]

When an employee is injured, returning to work is not always as simple as receiving a medical release and stepping back into the same job. Recovery can take time, restrictions may change and an employee’s regular duties may not be immediately available. That is where a thoughtful return-to-work program can make an important difference. Return-to-work […]

Memorable Experience My most memorable experience is traveling to meet the Transguard team. I worked with the Transguard team for 8 years and had never met any of them in person. We had been working together from different states. This was long before work webcams. This trip made a huge impact on me and how […]

Meet Clarice Morris, FCM, RN, BA, CCM   Clarice Morris is a Registered Nurse and maintains National Certification for Case Management (CCM). She has 20 years of case management experience, including clinical nurse consulting, territory sales consultation for wound care, pharmaceutical sales, home health, and infectious disease as well as critical care nursing. “Every successful […]

Challenge *Joe worked as a pest technician at a pest control company. While on a job, he fell off a ten-foot ladder, fracturing his elbow and his pelvis in multiple places. He was hospitalized and underwent four surgeries with two weeks of inpatient rehab. Joe also had a hip replacement, complicating his recovery. The nurse […]

Meet Malarie Martin, FCM, RN, MBA Malarie obtained her bachelor’s degree in nursing from Rosman University. She also obtained her MBA in healthcare management from West Texas A&M. She has several years of experience in the healthcare industry, bringing a diverse clinical background that includes the emergency department, labor and delivery, preoperative and PACU care, […]

Meet Jeanette Morales, RN, BSN, MHA Jeannette joined the Texas field case management team in 2022 and specializes in comprehensive care coordination for complex workers’ compensation cases. She has extensive experience managing high-acuity cases, including spinal cord injuries, traumatic brain injuries, amputations, and complex regional pain syndrome. Most recently, she expanded her portfolio to include [...

Memorable Experience One of my most memorable experiences at Careworks was my first two weeks with the company. It was a whirlwind of travel, meetings, and introductions, but it gave me an opportunity to connect with colleagues, peers, and executive leaders across the organization. What I remember most was not the schedule, it was the […]

Meet Anne Peri, MS, CRC Anne has dedicated 28 years to Careworks as a medical and vocational case manager, bringing more than 35 years of experience managing complex medical and vocational claims throughout Texas. With extensive expertise in both RTW programs and medical management, Anne is passionate about fostering strong collaboration among employers, carriers, medical […]

Meet Becky Franz, CCM, LMSW Becky is a workers’ compensation case manager serving the Dallas–Fort Worth area for the past 30 years. She has been with Careworks since 1995, bringing decades of experience supporting a wide range of clients. She provides comprehensive telephonic and field case management services for a workforce of more than 10,000 […]

Memorable Experience My most memorable experience so far was my first couple months of being at the company, learning the ropes of the industry, and meeting so many people. As someone from a marketing background, I knew I wanted to find a company that I believed in and help them tell the world their message. […]

Challenge Cases involving high stress and anxiety alongside panic attacks are some of the more difficult to triage. These cases require not only assessment of physical symptoms, but also a genuine empathy and awareness of the mental situation at hand. In one such case, *Janine, a high school principal, went through an increasingly stressful event […]

Meet Juanita Rios, MA, CRC, CCM Juanita has over 10 years of case management experience. She holds an MA is Rehabilitation Counseling, CRC, and CCM. Juanita is committed to advocating for injured employees by collaborating with treating providers and claim adjusters to eliminate barriers to claim resolution. “Field case management in workers’ compensation combines advocacy, […]

Challenge *Nikki became a nurse to help others, but one day, she was the one that needed help the most. At fifty-years-old, she was almost thirty years into her career and loved her job. Though while working a routine shift in the emergency room, she was attached by a male patient who was there for […]