Catch up on the latest developments and insights.

Challenge Grief can affect people in many ways, but when trauma is added in, it can be especially hard to overcome. *Kelon had worked as a transit train operator for many years, now being fifty-seven years old and still loving his job. He was working as normal during the daily rush hour when his train […]

Memorable Experience One of my most meaningful experiences was participating in the STAR Leadership Program last year. Through STAR, I had the opportunity to collaborate with colleagues from across the country, build relationships across multiple divisions, and learn from an exceptional leadership team. Traveling to Ohio to connect in person was the icing on the […]

Every day, Careworks bill review receives thousands of medical bills for review. Some may think we are only touching paperwork and not touching lives – but that perception couldn’t be further from the truth. Within bill review, we do more than process documents; we engage with each other, offer reassurance that the process will continue […]

Memorable Experience My most cherished memory with Careworks began on my very first day. I had been paired up with a colleague to meet and travel to training together in Dallas, and from that moment, we became inseparable—my true ride or die. We started in the field on the same team, advanced to team leads […]

Meet Sandra Fletcher, Return-to-Work Specialist I am currently a Return-to-Work Specialist with over 42 years of dedicated experience in various health care roles and settings. I collaborate with a multidisciplinary team of professionals collaborating to promote employee’s return to a safe work environment when functional accommodation is required. I hold Certification in Rehabilitation Counseling and [&h...

Challenge *Jack was a 50-year-old Union employee working full time for a large retail employer as a back-of-house support representative. But that was ten years ago. After being injured at work in January 2016, he was unable to continue daily work at his job. Even though Jack was represented by an attorney, from 2016 to […]

 Joining Careworks I’m genuinely excited about joining Careworks! From the start, the brand and culture really stood out to me, and every interaction has confirmed this is a fantastic team that values collaboration, creativity, and making a real impact. During my interview process, that impression only grew stronger. Every conversation I had with the Careworks […]

Workers’ compensation is an everchanging industry with new topics rising every year. At Careworks, through talking to industry leaders and listening to our clients, we can analyze what forces are taking over and how they can best help you and your employees. In 2026, we have already started to see a changing landscape – one […]

Memorable experience My most memorable experience so far has been meeting colleagues, for example, my manager. We met during a business workshop in New Jersey. Working remotely can feel a bit distant at times, so attending a business workshop with my colleagues and manager was a refreshing change. The environment just felt right. The way […]

Challenge When an employee is injured on the job, the processes they go through often lead to uncertainty and stress. When there is an additional health condition, that anxiety is only amplified. While working on a Friday, *Maxine, a Careworks nurse, received the case of *Jeanette, a schoolteacher. Jeanette was teaching when she was struck […]

Meet Racheal Penny, RN, CCM Racheal currently works at Careworks as a Field Case Manager. She has over 30 years of nursing experience including 25 years of workers’ compensation case management in both field and telephonic. Over this time, she has gained extensive experience with Ohio, Kentucky, and Indiana’s workers’ compensation. “As case managers, we […]

Memorable experience I had so many memorable experiences attending my first vendor stewardship event in Memphis, TN in 2025. I had the opportunity to meet many amazing colleagues face‑to‑face, visit the beautiful main office, and connect in person with the vendor partners I am fortunate to work with daily. The relationships I have built since […]

Challenge *Dominic underwent shoulder surgery after a workplace accident, and though the general surgery was a success, soon after, he began to experience severe post-operative pain. Prior to his surgery, *Simone, a Careworks surgery nurse, was assigned to the file to give Dominic as much information as he needed about the surgery and calm any […]

Getting ready for the workday. Going on a walk with family. Grocery shopping. Working out with a friend. These scenes are what many of us typically associate with a normal routine. But for injured employees, life is quickly turned upside down. Navigating the unknowns and next steps can take an emotional toll, especially for those […]

Memorable Experience My most memorable experience at Careworks has been leading our field case management team this year. It has truly been a year filled with growth. With the onboarding of one of our largest clients, our team has come together in meaningful and impactful ways. I am incredibly grateful for the resilience, adaptability, and […]