Catch up on the latest developments and insights.

Memorable experience My most memorable experience so far has been meeting colleagues, for example, my manager. We met during a business workshop in New Jersey. Working remotely can feel a bit distant at times, so attending a business workshop with my colleagues and manager was a refreshing change. The environment just felt right. The way […]

Challenge When an employee is injured on the job, the processes they go through often lead to uncertainty and stress. When there is an additional health condition, that anxiety is only amplified. While working on a Friday, *Maxine, a Careworks nurse, received the case of *Jeanette, a schoolteacher. Jeanette was teaching when she was struck […]

Meet Racheal Penny, RN, CCM Racheal currently works at Careworks as a Field Case Manager. She has over 30 years of nursing experience including 25 years of workers’ compensation case management in both field and telephonic. Over this time, she has gained extensive experience with Ohio, Kentucky, and Indiana’s workers’ compensation. “As case managers, we […]

Memorable experience I had so many memorable experiences attending my first vendor stewardship event in Memphis, TN in 2025. I had the opportunity to meet many amazing colleagues face‑to‑face, visit the beautiful main office, and connect in person with the vendor partners I am fortunate to work with daily. The relationships I have built since […]

Challenge *Dominic underwent shoulder surgery after a workplace accident, and though the general surgery was a success, soon after, he began to experience severe post-operative pain. Prior to his surgery, *Simone, a Careworks surgery nurse, was assigned to the file to give Dominic as much information as he needed about the surgery and calm any […]

Getting ready for the workday. Going on a walk with family. Grocery shopping. Working out with a friend. These scenes are what many of us typically associate with a normal routine. But for injured employees, life is quickly turned upside down. Navigating the unknowns and next steps can take an emotional toll, especially for those […]

Memorable Experience My most memorable experience at Careworks has been leading our field case management team this year. It has truly been a year filled with growth. With the onboarding of one of our largest clients, our team has come together in meaningful and impactful ways. I am incredibly grateful for the resilience, adaptability, and […]

Challenge *Markus, a telephonic case manager, was reviewing an in-progress claim when he realized the injured employee, *Claire, was experiencing problems, but not from anything she had done. Markus immediately contacted an adjuster and explained the issue – the network provider Claire was directed to was not sending orders or referrals and had rescheduled Claire’s […]

Challenge *Bradley was a 64-year-old forklift operator of five years when he was routinely assisting with unloading an inbound bundle and became injured. On this day, the forks would not align with the pallet, so he attempted to manually move the pallet onto the forklift by pulling the straps. As he continued to pull on […]

As we wrap up 2025, we’re presented with an opportunity to reflect on the new and unexpected challenges our clients faced this year — and their resilience along the way. We invite you to catch up on the top six topics our experts wrote about this year. What to Look for in a PPO Network […]

Sara Hastings, Vocational Specialist   Sara currently serves as a Vocational Specialist for Careworks, helping individuals with occupational and non-occupational injuries and disabilities obtain and maintain appropriate employment opportunities. This includes analyzing medical and vocational information, providing career counseling, and generating a vocational rehabilitation plan. Her experience includes c...

Rejoining Careworks Joining Careworks has been like returning home to friends and family. From day one, I’ve felt welcomed and supported, not just as a leader but as someone whose voice and perspective matter. One memorable moment was seeing how quickly Careworks colleagues worked across teams and rallied around client needs during a time-sensitive situation—it […]

Challenge *Caroline is a 32-year-old special education teacher from a large school district in California with 3 years of service so far. She was working at her job like normal when she was injured while teaching third grade math. Everything was okay when suddenly a child began screaming at Caroline after becoming agitated at having […]

Careworks regularly monitors and reports on workers’ compensation legislation impacting our customers. Click on the link below for a summary of recent updates. October 2025 workers’ comp law summary – U.S. Legislative changes for private employers and public entities in California and New York and legislation to watch in Pennsylvania.

Memorable Experience   One of the most impactful experiences I’ve had at Careworks involved supporting an injured employee who was employed as a butcher at a local grocery store. Initially, he was highly resistant to participating in our transitional work services program. However, after being placed with a local nonprofit organization, his perspective began to […]